Frequently Asked Questions

Is it safe to give my credit card information on your site?

The VeriSignTM Certificate endorses this site as secure. Your credit card information will not be available to anyone but our registration office.

How can I change my credit card number?

Log In and click Change Profile

How can I make sure I registered for the correct class online?

Log in at any time and click on "Confirmed Classes". This displays classes currently registered, as well as a history of classes taken previously.

What if I forget my Password?

Forgotten your Password? Enter your Household ID and click the "Forgot Password" button, and the system will send you this information by email.

Can I change my Password once I have entered and used it?

Changing your password is easily accomplished. When you enter your Household ID and your existing password, click on the "Change Password" button. You will be asked to enter your old password, your new password, and then re-enter your new password for confirmation. Click on the "Submit Change" button and your password is changed.

How can I tell if a class is already filled?

If you enter the class code on the Class Search page, information regarding that class is displayed; this includes the number of openings for the class. If you submit a registration for a class and it is full, you will be asked if you want to be added to the waiting list for the class.

How do I get my name on the waiting list?

You must register and pay for the class to be placed on the waiting list. One week after the class begins, refunds are issued to those people on the waiting list who are not accepted into the class. It is a good idea to put your name on the waiting list; however, this does not ensure that you will be admitted into the class.

Why do I have to pay to be placed on the waiting list?

If you are on a waiting list and a spot becomes available, you will be called and asked if you want to be transferred into the class. Usually you are kept on the list for at least a week after the class has started. Sometimes participants drop out of classes after attending the first time. A waiting list participant can then be quickly moved into the class.

Will I need to come in and sign a waiver if I register over the Internet?

When you set up your family profile, you will be asked to read our waiver. You must consent to the waiver to be eligible to register for any Park District class. This consent means you do not need to come in to sign one at a later date.

How do I register for classes online?

To register online, click the OnLine Registration button. You will be asked to enter your Household ID (choose a name up to 15 characters) and your Password (choose a password up to 10 characters). You may then log on or sign up. If it is your first time, you will be asked to enter your family's profile and payment information. After this is completed and submitted you will log on to register. If you click log on, you will be asked to select a household member and enter a Class ID. Information regarding the class will be displayed.

If the class is full, you will be asked if you would like to enter a second choice or be put on the waiting list. You must pay for the class to be placed on the waiting list. If information displayed is correct, click Enroll.

How do I transfer to a new class?

Class transfers cannot be processed online. If you need to request a transfer, please come in to the Registration Offices at the Community Center or Birchwood Recreation Center.

How do I get a refund?

Come to one of our Registration Offices - Community Center or Birchwood or download the refund form.

How do I know if I am a Park District resident?

Anyone who rents or owns a residence within the boundaries of the Palatine Park District is a Park District resident. Look for Palatine Park District on your property tax statement. If you have any questions, please call the Registration Office at 847-705-5123 ext. 223 or 225.

How do I contact the Park District if I have problems or questions?

Call the Community Center during regular business hours (Monday through Thursday, 8:30 am - 7:00 pm, Friday, 8:30 am - 4:30 pm and Saturday, 8:30 am - 2:00 pm) or write to us at:

Palatine Park District
250 E. Wood Street
Palatine, IL 60067

If you prefer, you may send an email to:

crice@palatineparks.org or ppd@palatineparks.org

Do I receive a refund if I don't get into the class?

If you did not get placed in a program and remain on the waiting list, refunds are processed after the first week of classes. Charge card refunds show-up on your charge card statement.

Are there any programs that are excluded from OnLine Registration?

Yes. Programs requiring instructor approval, classes at the Stables, Basketball League, Swim Team, ticket sales, Birthday Parties or programs that require a special registration form cannot be processed online.

Will someone be available to answer my questions if I am having trouble with OnLine Registration?

Yes, registration staff will be available to answer your questions. Please call the Registration Office at 847-705-5123 ext. 223 or 225 during regular business hours.