Frequently Asked Questions
it safe to give my credit card information on your site?
VeriSignTM Certificate endorses this site as secure. Your credit
card information will not be available to anyone but our registration
can I change my credit card number?
In and click Change Profile
can I make sure I registered for the correct class online?
in at any time and click on "Confirmed Classes". This
displays classes currently registered, as well as a history of
classes taken previously.
if I forget my Password?
your Password? Enter your Household ID and click the "Forgot
Password" button, and the system will send you this information
I change my Password once I have entered and used it?
your password is easily accomplished. When you enter your Household
ID and your existing password, click on the "Change Password"
button. You will be asked to enter your old password, your new
password, and then re-enter your new password for confirmation.
Click on the "Submit Change" button and your password
can I tell if a class is already filled?
you enter the class code on the Class Search page, information
regarding that class is displayed; this includes the number of
openings for the class. If you submit a registration for a class
and it is full, you will be asked if you want to be added to the
waiting list for the class.
do I get my name on the waiting list?
must register and pay for the class to be placed on the waiting
list. One week after the class begins, refunds are issued to those
people on the waiting list who are not accepted into the class.
It is a good idea to put your name on the waiting list; however,
this does not ensure that you will be admitted into the class.
do I have to pay to be placed on the waiting list?
you are on a waiting list and a spot becomes available, you will
be called and asked if you want to be transferred into the class.
Usually you are kept on the list for at least a week after the
class has started. Sometimes participants drop out of classes
after attending the first time. A waiting list participant can
then be quickly moved into the class.
I need to come in and sign a waiver if I register over the Internet?
you set up your family profile, you will be asked to read our
waiver. You must consent to the waiver to be eligible to register
for any Park District class. This consent means you do not need
to come in to sign one at a later date.
do I register for classes online?
register online, click the OnLine Registration button. You will
be asked to enter your Household ID (choose a name up to 15 characters)
and your Password (choose a password up to 10 characters). You
may then log on or sign up. If it is your first time, you will
be asked to enter your family's profile and payment information.
After this is completed and submitted you will log on to register.
If you click log on, you will be asked to select a household member
and enter a Class ID. Information regarding the class will be
the class is full, you will be asked if you would like to enter
a second choice or be put on the waiting list. You must pay for
the class to be placed on the waiting list. If information displayed
is correct, click Enroll.
do I transfer to a new class?
transfers cannot be processed online. If you need to request a
transfer, please come in to the Registration Offices at the Community
Center or Birchwood Recreation Center.
do I get a refund?
to one of our Registration Offices - Community Center or Birchwood or download the refund form.
do I know if I am a Park District resident?
who rents or owns a residence within the boundaries of the Palatine
Park District is a Park District resident. Look for Palatine
Park District on your property tax statement. If you have
any questions, please call the Registration Office at 847-705-5123
ext. 223 or 225.
do I contact the Park District if I have problems or questions?
the Community Center during regular business hours (Monday through
Thursday, 8:30 am - 7:00 pm, Friday, 8:30 am - 4:30 pm and Saturday,
8:30 am - 2:00 pm) or write to us at:
250 E. Wood Street
Palatine, IL 60067
you prefer, you may send an email to:
firstname.lastname@example.org or email@example.com
I receive a refund if I don't get into the class?
you did not get placed in a program and remain on the waiting
list, refunds are processed after the first week of classes. Charge
card refunds show-up on your charge card statement.
there any programs that are excluded from OnLine Registration?
Programs requiring instructor approval, classes at the Stables,
Basketball League, Swim Team, ticket sales, Birthday
Parties or programs that require a special registration form cannot
be processed online.
someone be available to answer my questions if I am having trouble
with OnLine Registration?
registration staff will be available to answer your questions.
Please call the Registration Office at 847-705-5123 ext. 223 or
225 during regular business hours.
do I put my request for car pooling/sibilings together?
available at this time.
do I put in medical information?
"Special Needs" field.