Palatine Park District
Celebrate 75 Years with Palatine Park District!
Celebrate 75 Years with Palatine Park District!
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COVID-19 Frequently Asked Questions

 

General


I am locked out of my account, please help.

Please contact us through our online registration for assistance.


How do I cancel a class and get a refund?

To request a refund, please complete the following form and submit it to ppd@palatineparks.org.


What is your tax ID number for billing purposes?

Our tax ID is 36-6008763.


Aquatics


Are the pools open?

Eagle and Birchwood Outdoor Pools are open for limited aquatic programming. The Family Aquatic Center will remain closed for the 2020 Summer Season. Please visit our website for more information on Lap Swim, Swim Lessons, and more!


Can I receive a refund for my 2020 pool pass?

Yes, please contact us at ppd@palatineparks.org for assistance.


Can I privately rent out one of the pools?

The pools are not available to rent during the 2020 Summer Season.


Facilities


Are recreation facilities open for drop-in programming?

Not at this time. Staff are evaluating drop in programming opportunities and information is forthcoming.


Are walking tracks open?

The Falcon Park Walking Track is open! At this time, only 12 people are allowed to use the track at a time and face coverings must be worn. The track is limited to walking only. The paths outside of Falcon remain open for walkers and runners.


What are facility hours of operation?

Click here for hours of operation.


Where can I register in-person?

You may visit the Community Center, Birchwood, and Falcon to register in person. All visitors must wear a face covering when visiting any of our facilities.


Do you have any rooms or shelters available to rent?

Certain activities may meet the requirements for rental opportunities. Please contact a facility manager for specific details about the location you are interested.


Fitness Center


What will happen to my fitness center membership?

All memberships have been reactivated as of Monday, June 29. Annual memberships will be given a four month extension to make up for our closure. All monthly membership payments will resume on August 1.


Is the Fitness Center Open?

The Fitness Center is open for members, on a reservation basis only. Members are allowed to make one, 45 minute reservation per day. No more than (30) members will be allowed per time block.


What if I am not comfortable coming back to the Fitness Center yet?

Contact Assistant Facilities Manager, Delaney Blauw at dblauw@palatineparks.org to talk about your options.


Will I have to wear a face covering while working out?

Members are required to wear a face covering over their nose and mouth in all areas of the facility unless actively participating in exercise.


How do I make a reservation?

Reservations can be made online at the following link Online Fitness Registration. Reservations can also be made in person at Community Center.


Golf Course


When will the golf course open?

The golf course is open! We have restricted capacity and new guidelines, but you can book a tee time online or by phone.


How can I sign-up for a tee time?

You can book a tee time online or call us at 847.359.4020.


What are the guidelines?

We are following all guidelines and mandates issued by the Governor, Department of Commerce & Economic Opportunity (DCEO) and CDC. You can view them here.


Parks & Playgrounds


Are parks open?

Yes. The parks are open for biking, running and walking, provided visitors maintain 6 FT of social distance and do not exceed groups of 10.


When will the playgrounds open?

Yes, as of June 29, the playgrounds are open! All visitors must follow the guidelines and mandates of wearing a face covering and keeping 6 feet of social distance. The district will close this amenity if the rules are not followed.


Are tennis/pickleball courts open?

Yes, as of May 29, the tennis/pickleball courts are open! All visitors must follow the guidelines and mandates posted at each court. The district will close this amenity if the rules are not followed.


Is Disc Golf open?

Yes, as of May 29, the disc golf course is open! All visitors must follow the guidelines and mandates posted at each court. The district will close this amenity if the rules are not followed.


Is the Dog Park open?

Yes, as of June 5, the Dog Park is open. Visitors must park in parking lot #3. All visitors must keep a social distance of 6 feet.


Is the Skate Park open?

Yes, as of May 29, the skate park course is open! All visitors must follow the guidelines and mandates posted at each court. The district will close this amenity if the rules are not followed.


Recreation


What is happening with summer programming?

We are offering a mix of Virtual and In-Person Programming during the months of June, July and August. To provide you with up to date information, we are publishing a new summer catalog each month. Click here to view this month’s program offerings.


Are you offering any virtual programming?

Yes! Click here to view our virtual programs.


Is my program being refunded?

All programs that were cancelled due to COVID-19 and our operational suspension have been refunded. If you’d didn’t receive your refund, or have questions, please contact us ppd@palatineparks.org.


I have questions about Summer Camp, where can I find that information?

Camp registration has ended for the 2020 Summer Season. For more information regarding Day Camp, please click here.


Are you having any special events this year?

We are evaluating each special event on a case by case basis. For an updated status on upcoming special events, please refer to the status grid here.


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Contact Us

ppd@palatineparks.org

Administrative &
Registration Office

Community Center
250 E. Wood St.
Palatine, IL 60067
Phone: 847.991.0333

Registration Office

Birchwood
Recreation Center
435 W. Illinois Ave.
Palatine, IL 60067
Phone: 847.991.1960

Registration Office

Falcon Park
Recreation Center
2195 N. Hicks Rd.
Palatine, IL 60074
Phone:  847.202.5111

Illinois Distinguished Accredited Agency (2019-2024)

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