COVID-19 Frequently Asked Questions

Please contact us through our online registration for assistance.

To request a refund, please complete the following form and submit it to ppd@palatineparks.org.

Our tax ID is 36-6008763.

Eagle and Birchwood Outdoor Pools are open for limited aquatic programming. The Family Aquatic Center will remain closed for the 2020 Summer Season. Please visit our website for more information on Lap Swim, Swim Lessons, and more!

Yes, please contact us at ppd@palatineparks.org for assistance.

The pools are not available to rent during the 2020 Summer Season.

Not at this time. Staff are evaluating drop in programming opportunities and information is forthcoming.

The Falcon Park Walking Track is open! At this time, only 12 people are allowed to use the track at a time and face coverings must be worn. The track is limited to walking only. The paths outside of Falcon remain open for walkers and runners.

Click here for hours of operation.

You may visit the Community Center, Birchwood, and Falcon to register in person. All visitors must wear a face covering when visiting any of our facilities.

Certain activities may meet the requirements for rental opportunities. Please contact a facility manager for specific details about the location you are interested.

All memberships have been reactivated as of Monday, June 29. Annual memberships will be given a four month extension to make up for our closure. All monthly membership payments will resume on August 1.

The Fitness Center is open for members, on a reservation basis only. Members are allowed to make one, 45 minute reservation per day. No more than (30) members will be allowed per time block.

Contact Assistant Facilities Manager, Delaney Blauw at dblauw@palatineparks.org to talk about your options.

Members are required to wear a face covering over their nose and mouth in all areas of the facility unless actively participating in exercise.

Reservations can be made online at the following link Online Fitness Registration. Reservations can also be made in person at Community Center.

The golf course is open! We have restricted capacity and new guidelines, but you can book a tee time online or by phone.

You can book a tee time online or call us at 847.359.4020.

We are following all guidelines and mandates issued by the Governor, Department of Commerce & Economic Opportunity (DCEO) and CDC. You can view them here.

Yes. The parks are open for biking, running and walking, provided visitors maintain 6 FT of social distance and do not exceed groups of 10.

Yes, as of June 29, the playgrounds are open! All visitors must follow the guidelines and mandates of wearing a face covering and keeping 6 feet of social distance. The district will close this amenity if the rules are not followed.

Yes, as of May 29, the tennis/pickleball courts are open! All visitors must follow the guidelines and mandates posted at each court. The district will close this amenity if the rules are not followed.

Yes, as of May 29, the disc golf course is open! All visitors must follow the guidelines and mandates posted at each court. The district will close this amenity if the rules are not followed.

Yes, as of June 5, the Dog Park is open. Visitors must park in parking lot #3. All visitors must keep a social distance of 6 feet.

Yes, as of May 29, the skate park course is open! All visitors must follow the guidelines and mandates posted at each court. The district will close this amenity if the rules are not followed.

We are offering a mix of Virtual and In-Person Programming during the months of June, July and August. To provide you with up to date information, we are publishing a new summer catalog each month. Click here to view this month’s program offerings.

Yes! Click here to view our virtual programs.

All programs that were cancelled due to COVID-19 and our operational suspension have been refunded. If you’d didn’t receive your refund, or have questions, please contact us ppd@palatineparks.org.

Camp registration has ended for the 2020 Summer Season. For more information regarding Day Camp, please click here.

We are evaluating each special event on a case by case basis. For an updated status on upcoming special events, please refer to the status grid here.