COVID-19 Frequently Asked Questions

Day zero (0) is your first day of symptoms or a positive viral test. Day one (1) is the first full day after your symptoms developed or your test specimen was collected. If you have COVID-19 or have symptoms, isolate for at least five (5) days.

If you test positive for COVID-19 or have symptoms, regardless of vaccination status, contact the program coordinator for the class you are enrolled in. If you are not sure which program coordinator to contact, please call 847.991.0333 and a Customer Service Representative will connect you with the appropriate staff member.

After the five (5) days of isolation with symptoms, you may end isolation if you are fever-free for 24 hours (without the use of fever-reducing medication) and your symptoms are improving. If you have tested positive without symptoms, you may end isolation after at least five (5) full days after your positive test. Take precautions until day ten (10) by wearing a well-fitted face covering any time you are around others.

In order to return to class, a written clearance letter will be required from a doctor.

Please Note: Each case and exposure is handled on a case-by-case basis. Should you contract COVID-19 in a park district program, you will receive specific direction via email from the park district.

Program participants who are identified as close contacts will be sent home and, depending on vaccination status, will be required to quarantine, get tested, and wear a mask based on the following CDC guidance:

Unvaccinated or Not Fully Vaccinated

• Stay home and quarantine for at least five (5) full days.
• Get tested at least five (5) days after you last had close contact with someone with COVID-19 (even if you don’t develop symptoms).
• Wear a well-fitted face covering for ten (10) full days any time you are around others inside.

Program individuals who are identified as close contacts will be sent home (or notified by the Risk Manager) and, depending on vaccination status, will be required to quarantine, get tested, and wear a mask based on the following CDC guidance:

Fully Vaccinated or Recovered Within the Past 90 Days

• You do not need to stay home unless you develop symptoms. If symptoms develop, stay home and quarantine for at least five (5) full days.
• Get tested at least five (5) days after you last had close contact with someone with COVID-19 (even if you don’t develop symptoms).
• Wear a well-fitted face covering for ten (10) full days any time you are around others inside.

If a participant tests positive for COVID-19, a written clearance letter will be required from a doctor in order to return to class.

Please Note: Each case and exposure is handled on a case-by-case basis. Should you be considered a close contact in a park district program, you will receive specific direction via email from the park district.

Please contact us through our online registration for assistance.

To request a refund, please complete an Application for Transfer/Withdrawal.

Our tax ID is 36-6008763.

The only acceptable forms of proof of vaccination are:

• a CDC COVID-19 Vaccination Card.
• an official immunization record from the jurisdiction where each vaccination shot was administered.
• an “app” that provides a digital record of vaccination.
• a digital or physical photo that includes the individual’s name, the vaccine brand administered, and the date(s) of vaccine administration.

An individual is considered fully-vaccinated two weeks after the second dose in a two-dose series with an approved COVID-19 vaccine or two weeks after a single-dose of an approved COVID-19 vaccine. An approved COVID-19 vaccine must be authorized or approved by either the U.S. Food and Drug Administration or the World Health Organization to prevent COVID-19, whether for emergency use or otherwise.

Masks must be “complete and tight knit fabric or cloth” or a “medical mask that is fitted to snuggly cover the nasal openings and mouth.” This means face shields, plastic face masks, helmet covers, and plastic style “clear” masks that do not cover the chin, nose, and mouth are not acceptable surrogates, however, may be used as supplemental mitigation steps for individuals who are under the ages of 2 or are medically unable to tolerate a mask.

Cook County Department of Public Health will be looking at COVID-related metrics weekly within the county’s jurisdiction, including positivity rates and hospitalizations, to determine when the Order can be lifted.

A letter or other documentation signed by an individual’s medical provider can be used to provide information on a medical exemption.

There are no religious exemptions in Cook County Department of Public Health’s Mitigation Order 2021-11.

Renters of Park District facilities can provide evidence that they have checked the vaccine status of all their guests. Renters will need to provide a guest list that documents that vaccination status has been verified.

Individuals 18 years of age and younger participating in youth sports are exempt from the proof of vaccination requirement.

Spectators of indoor sporting events are exempt from the vaccination requirements provided that no food or drink is being served and that they remain masked at all times.

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You may visit Birchwood Recreation Center, Community Center, and Falcon Park Recreation Center to register in-person. All visitors must wear a face covering when visiting any Palatine Park District facility.

Certain activities may meet the requirements for rental opportunities. Please contact a facility manager for specific details about the location you are interested.

Reservations are no longer required to use the fitness center. Visit our Community Fitness Center Memberships page to learn more.

Face coverings must be worn at all times, including while engaged in exercise regardless of person or machine spacing.

The golf course will open for the 2022 season later this year.

When open for the season, you can book a tee time online or call us at 847.359.4020.

Birchwood , Eagle, and  Family Aquatic Center are currently closed for the season. Information regarding the 2022 outdoor pool season will be available later this Spring. Indoor Lap Swim is available at Health and Recreation Center on the Harper College campus.

The pools are not available to rent at this time.

Yes, parks and playgrounds are open. Please follow social distancing guidelines and wear a face covering when within six feet of other users.

No, tennis and pickleball courts are closed for the season. Throughout the winter months, indoor pickleball is available at Birchwood Recreation Center. For dates and times, view our gym schedule.

No, the disc golf course at Margreth Riemer Reservoir is closed for the season.

Yes, the dog park at Plum Grove Reservoir Park is open. Please follow social distancing guidelines and wear a face covering when within six feet of other users.

No, the skate park at Margreth Riemer Reservoir is closed for the season.

View our latest program catalog for a variety of programming opportunities.

Camp registration will open for the 2022 summer season this Spring. For more information regarding the District’s various camps, visit our Camp Programs page.

We continue to evaluate each event with a commitment to offer them safely. Take a look at our planned event offerings for 2022 using our Events Calendar and check back often for more information on upcoming events.