Registration Information

Registration Office Hours*

A.D.A. Compliance

Palatine Park District intends to comply with the Americans with Disabilities Act by making reasonable accommodations for people with disabilities. If you have any questions about the Park District’s compliance policy please contact one of our A.D.A. compliance officers:

Cancellation Policy

If a program does not reach its minimum number of participants seven days prior to the starting date of class, it may be canceled. Participants will be called and have an option of transferring to another class or receiving a refund.

Catalog Delivery

The Park District is pleased to provide residents with a quarterly program catalog. Each quarter, every effort is made to ensure timely delivery to residents’ homes. Should you be missed, please come to the Birchwood Recreation Center, Community Center, or Falcon Park Recreation Center to pick up a copy.

While program catalogs will not be mailed out to non-residents, they are available to view and download online through this website under the District Information tab.

2019 Catalog Delivery Dates*

Spring	Monday, February 11
Summer	Monday, April 15
Fall	Monday, July 8

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If you are a Palatine Park District resident and do not receive your catalog by the specified date, please email us at ppd@palatineparks.org.

*Delivery dates are estimates. Please allow 3-5 business days for transit. Program catalog will be available online on the dates above.

Braille Program Catalog

Palatine Park District catalog is now available in Braille. A copy of the catalog will be available for reading on-site at Community Center. If you have any questions about the Braille version of the catalog, please contact Donelda Danz at 847.496.6203 or ddanz@palatineparks.org.

Photo Policy

From time to time the Park District may take photographs of participants enrolled in Park District programs, special events, or of people on Park District properties and/or parks. These photographs may be used in our catalogs, brochures, presentations, flyers, social media, or website and are for Park District use only.

Program Catalog Changes/Errors Disclaimer

Occasionally, there may be an error that appears in print or online regarding days, times, fees, or other information. When such errors occur, Palatine Park District will do everything possible to correct the situation promptly. Thank you for your patience and understanding when these situations arise.

Gift Certificates

Gift certificates and golf gift cards are available in any denomination. Gift certificates can be purchased at the Birchwood Recreation Center, Community Center, or Falcon Park Recreation Center. Golf gift cards can be purchased at the Community Center (December-mid March) or at Palatine Hills Golf Course (during golf season).

Resident Scholarship

Palatine Park District offers scholarships to Park District residents for reduced program rates according to financial need. Application forms are available at the Birchwood Recreation Center, Community Center, or Falcon Park Recreation Center. Contact Donna Orr at 847.496.6240, or by email at dorr@palatineparks.org.

Special Registrations

Special registration forms and separate payment are needed for the following:

• Affiliate Sports
• C.A.R.E.
• Dog Park
• Feet Fest
• PAFA Spirit
• Palatine Dance Company Audition
• Palatine Tiger Sharks Swim Team
• Preschool
• Turkey Trot

Special Needs & Inclusion Services

Palatine Park District does not discriminate against eligible residents for participation in programs on the basis of a disabling condition. Residents with special needs should notify staff when registering so that smooth inclusion may occur. In addition to the programs listed in our seasonal program catalog, the Park District also provides specialized services for people with disabilities through NWSRA. Those who are hearing impaired can call Illinois Relay Services at (800) 526-0857 for assistance in filling out registration forms.

Wait List Policy

If you are placed on a wait list for a class, and an opening becomes available, you will be contacted by the registration department. If you wish to be transferred to an alternate class or receive a refund, please complete a program transfer form and drop it off at the Community Center, Birchwood Recreation Center, or Falcon Park Recreation Center.

Website Translation

Palatine Park District services a rich and diverse community. In an effort to communicate more effectively with our patrons, the website now offers a translation option. Click the “Select Language” button at the top right of the site to see a variety of language options.

Withdrawal & Refund Policy

To submit a refund request, an Application for Withdrawal Form must be submitted. Telephone requests will not be accepted.

• All approved refunds will be applied as a household credit unless otherwise requested on the Application for Withdrawal Form.
• If another form of refund is requested, a $5.00 processing fee will be applied.
• If requested, approved refunds will be made via check for cash or check payments, and will be refunded back to the original card number used for credit card payments. Please note, refunds via check take 10-21 days to process.
• Approved refunds of less than $10.00 will only be processed as household credits.
• Refunds are not given for special events, trips, or one-day programs unless the event in canceled by Palatine Park District.
• Refunds are not given for passes or memberships.
• Some programs have separate refund policies and will be noted next to the program information.

Timing of Requests

A full refund will be processed for approved requests received ten business days prior to the start of the program. Approved requested received less than ten business days prior to the start of the program, but still prior to the third class meeting, will be issued a refund of 50% of the registration fee. Program and other non-refundable materials will be deducted from the refund total.

Medical Refund Requests

A certificate from a physician is required for medical exceptions. Approved medical exception refunds will be prorated from the time the request is received. Medical exceptions cannot be processed after the class has ended.

Affiliate Refunds

Affiliates of Palatine Park District process their own refunds. Visit Affiliate Organizations for contact information.

Camp Refunds*

Refunds requested 10 business days (Monday-Friday) prior to the start of a camp session will receive a full refund less than the deposit. Refund requests received less than 10 business days prior to a given camp session, but prior to the third day of camp will be issued a refund of 50% minus the original camp deposit. No refunds will be issued for the 9-week camps after Friday, May 18, 2018. Medical and special situation refund requests are subject to review and discretion of the Superintendent of Recreation.

*Refund policy does not apply to Specialty Camps unless otherwise noted.

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Contact

Christine Rice
Customer Service Manager
Palatine Park District

Email: crice@palatineparks.org
Phone: 847.496.6223